Contact Info

Jacob's Photo & Digital
9 Mokoia Road
Birkenhead
Auckland 0626

New Zealand

All goods will be delivered with a reputable courier firm.

Signature is required upon delivery and goods cannot be delivered to motels/hotels or P.O. boxes unless discussed with us beforehand. 

International 

For international deliveries, goods are shipped via New Zealand Post or FedEx. However our website will not support these, in order to ship to an overseas address please contact us as the products normally need to be zero rated for export. 

Shipping fees vary depending on the destination, size and weight of the item(s) being shipped and include a small insurance fee against theft or damage while in transit.

Please note any taxes or customs clearance fees are the responsibility of the recipient.

Calculating fees, use this as a guide only

Some products, such as Cameras & Binoculars have free shipping nationwide. 

  • Low Weight - North and South Island = $7.50
  • Low Weight - North and South Island Rural = $12
  • Waiheke, Stewart & Chatham Islands = $25
  • North Island (medium to large) = $12
  • North Island Rural (medium to large) = $16.50
  • South Island (medium to large) = $18
  • South Island Rural (medium to large) = $22
  • Nationwide Super Heavy = $30

If there are any additional charges you will be contacted by email.

Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. This e-mail is generated by the website and confirms that your order and all relevant details were received and are being processed through our system. It does not mean that the freight you have selected is correct. 

DELIVERY TIMES

New Zealand

Good are typically dispatched within 2-5 working days. (normally sooner as we do carry a lot of stock). Actual delivery time varies on your delivery address, all items, big or small are tracked.

Approximate delivery times are as follows -

North Island non-rural: Overnight to three days from dispatch date

North Island rural: 2-4 days from dispatch date

South Island non-rural: 2-4 days from dispatch date

South Island rural: 3-5 days from dispatch date

Waiheke, Stewart & Chatham Islands: 2 - 5 and weather dependent 

International: Please contact us

Track Order

Your tracking number will be automatically sent to you after purchase. 

Goods Damaged in Transit

If for any reason your goods arrive damaged or faulty, please contact us immediately so that we can remedy the situation.

Queries

Something unanswered? Contact us. We would be more than happy to help. 

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