Refund and Exchange Policy

Change of Mind

We understand shopping online can be difficult. That's why we offer a no-questions-asked 30 day exchange policy. Goods must be sealed / unopened, with packaging in original condition. You will be offered an exchange or gift card based on the value paid at the time of purchase. We do not offer cash refunds.

Binoculars Policy

We offer a 60 day exchange policy for most binoculars. All binoculars returned must be in brand new mint condition, with all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.

Metal Detector Policy

When you return a metal detector it must be unopened and unused. If we see any damage to the metal detector, or if we believe that it has been used before being returned, we will not accept the return.

Special Order Items

Items that have been only ordered for you, custom products, or items that we do not usually stock may be considered special order items. Due to the nature of these items, they may not be eligible for return or exchange.

Consumer Guarantees Act

Under the Consumer Guarantees Act 1993 ('CGA'), you have guaranteed legal rights for goods and services you buy. These are called 'consumer guarantees', and include the following:

• A guarantee that the goods are of acceptable quality, meaning the goods are fit for the purposes for which goods of that type are commonly supplied.
• Free from minor defects.
• Safe.
• Durable and acceptable in appearance and finish.
• A guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit.
• A guarantee that the goods correspond with any description with which the goods are supplied, and with any sample or demonstration model where the goods are supplied by reference to such sample or model.

If the goods or services we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy. These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.

The CGA does not apply where the goods have been used in a manner, or to an extent, which is inconsistent with the manner or extent of use that a reasonable consumer would expect, and the goods would have complied with the guarantee of acceptable quality if they had not been used in that way.

Minor Failure

If the goods or services we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace them with goods of identical type. If we cannot repair or replace the goods within a reasonable time (8 weeks maximum), we will provide you with a refund of the purchase price.

Major Failure

A 'major failure' is where the failure in the goods cannot be repaired, cannot be repaired within a reasonable time (8 weeks maximum), or where the failure constitutes a 'failure of substantial character' as set out by section 21 of the CGA.

If a failure amounts to a major failure, you are entitled to return the goods and choose either a replacement or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value.

Where you choose a replacement, we will, where available, provide goods of the same type and similar value to the returned goods.

Shipping and Return Costs

By buying online, the buyer agrees that any shipping costs to return the original goods to Jacobs Digital are the buyer's responsibility. If on examination of goods returned to Jacobs Digital the goods are found not to be in breach of any consumer guarantee, Jacobs Digital may charge you a fee for examining the goods, and any cost to return the goods to you.

Please note that goods must be returned within a reasonable time frame. You may be asked to demonstrate that you purchased the goods from Jacobs Digital (contact details verification / proof of purchase) and that the problem with the goods was not your fault.

Refunds & Exchanges

• Refunds will be issued at the discretion of Jacobs Digital.
• Refunds will normally be processed within three business (3) days.
• All Change of Mind returns incur a 10% restocking fee (of the total value of the item). This fee covers our costs such as merchant credit card fees, admin fees, warehouse fees, and re-stocking fees.
• Shipping costs for returned merchandise and exchanges are the buyer's responsibility.
• Items must be returned in new condition.
• All returns must be returned within a timely manner.

Goods Damaged in Transit

If your order arrives damaged, please contact us within 48 hours and we'll take care of it. Keep the item and all packaging exactly as received. Do not return or send damaged items to us directly – the courier company is required to uplift damaged-in-transit items from your address to process the claim.

Contact

If you have an issue relating to your order, please contact Jacobs Digital immediately. Please have your order number ready. We'll work with you to resolve any issues you face.

This returns policy is not intended to exclude or limit any rights which you may have as a consumer under the Consumer Guarantees Act 1993, and may not necessarily describe all rights you may have.