Jacobs Digital

09 480 5903


9 Mokoia Road

Birkenhead, Auckland 0626

OPEN: 9am to 5pm

Monday to Saturday

Is it safe to order online?

We take great pride in offering a safe and secure online shopping experience.

We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.

We follow accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Encryption is used everywhere on our website, not just at the checkout for a safe experience.

What payment methods do you accept?

We accept all major credit cards such as VISA, MasterCard, American Express, UnionPay, Shop Pay, Apple Pay, Google Pay. Q Card over the phone, PayPal and bank transfer. We also offer finance options via Gem, Laybuy, Afterpay and Zip.

Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different than the billing address, please provide a phone number for the shipping address.

Once your payment is processed you will instantly receive an order confirmation email. When your order is dispatched from our facility you will receive another email containing your tax invoice. This tax invoice includes all the required information about your order, billing details and GST.

Do you carry products in stock?

Yes! Unlike our competition such as online only websites who drop ship from A to B, we carry New Zealand's largest selection in stock. This ensures stock availability and fast delivery times. If you're not sure about a product, please feel free to call or email us.

Can I return an item?

How much does shipping cost?

Our website will calculate the correct shipping costs for the address during the checkout process.

Do you repair optical equipment?

Yes we do! And we have been for over 30 years. Please bring your equipment into our retail store for inspection as we unfortunately often cannot quote prices online as every repair is different.

Can I try before I buy?

Absolutely. We have the best range of binoculars and spotting scopes in the country, as well as other gear that you can try at our Auckland showroom.

Are your products covered by official NZ warranties?

Of course. We don't deal in parallel imported products, so you have the peace of mind of the manufacturer's full warranty period. Since we deal with locals, it's often fast to get your product repaired or replaced.

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