Contact Info

Jacob's Photo & Digital
9 Mokoia Road
Auckland 0626

We offer a duty free service for customers travelling overseas via Auckland International Airport. This allows you to receive a duty free price on products that are not normally available at duty free shops.

How it works:

If you are traveling via Auckland International Airport, you are eligible to receive a discount on the price of the product.

Goods and Services Tax, which is normally included in everything you buy in NZ is not applicable to other countries meaning that if we ship the item directly to the International Airport, we are able to refund you a percentage of the item's price or a flat rate (depending on the item value) saving you money!

What are the conditions?

To receive the refund and in order for us to deliver the goods to The Collection Point in time, these conditions must be met:

  • For the goods to be delivered to The Collection Point in time, you must give us at least 3-5 working days before your flight for the appropriate paperwork to be completed and the courier to delivery the goods.
  • If your item/order is worth more than $4,320 NZD inc. GST, a flat rate Airport Charge of $345 is charged instead of 8% + GST.
  • Flight details, photo ID and normally a boarding pass are required to collect your items.
  • Please allow time to collect your package, The Collection Point gets very busy.
  • You must contact Jacobs Photo & Digital after ordering for the GST refund and to let us know your flight plan infomation.
  • Your item must be able to be carried onto the plane as carry-on luggage, generally most airlines only allow carry on up to 10kg. Please check with your airline or travel agent regarding your carry-on allowance.

Sounds great, how much do I save?

You will save 7% on any purchase under $4320. Purchases over $4320 receive a further discount as the airport fee becomes a flat $345

To work out how much you get refunded use the calculator below. Enter the GST inclusive price from the product page and hit calculate.

    Title of the document

    Without GST

    Airport fee


    Final cost


    We refund direct to either the credit card used for the order or into your New Zealand bank account. Refunds are typically processed in 2-5 working days. The refund comes from Jacobs Photo & Digital not the Auckland International Airport.

    Where are the Collection Points inside of Auckland's International Airport?

    Inside Auckland International Airport you will find two collection points, one for incoming passengers (right) , and one for outgoing passengers (left). Please let us know if you are arriving or departing NZ after ordering.


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