Frequently Asked Questions

Is it safe to order online?

We take great pride in offering a safe and secure online shopping experience.

We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.

We follow accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Encryption is used everywhere on our website, not just at the checkout, for a safe experience.

What payment methods do you accept?

We accept all major credit cards including VISA, MasterCard, American Express, UnionPay, Shop Pay, Apple Pay, and Google Pay. We also accept Q Card over the phone, PayPal, and bank transfer. Finance options are available via Gem, Afterpay, and Zip.

Please provide the correct billing information for the card being used. Billing information includes the name, address, and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different from the billing address, please provide a phone number for the shipping address.

Once your payment is processed you'll instantly receive an order confirmation email. When your order is dispatched from our facility you'll receive another email containing your tax invoice. This tax invoice includes all the required information about your order, billing details, and GST.

Can I Click & Collect?

Yes. You can choose to collect your order from our Auckland store at checkout. You'll receive an email when your order is ready for pickup. Please bring photo ID and your order confirmation.

Do you carry products in stock?

Yes! Unlike online-only competitors who drop ship from A to B, we carry New Zealand's largest selection in stock. This ensures stock availability and fast delivery times. If you're not sure about a product, please feel free to call or email us.

Can I return an item?

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our Refund and Exchange Policy for full details on the process, timeframes, and eligibility.

How much does shipping cost?

Our website will calculate the correct shipping costs for your delivery address during the checkout process. For full details on delivery times, international shipping, and tracking, see our Shipping Policy.

Do you repair optical equipment?

Yes, we do, and we have been for over 40 years. Please bring your equipment into our retail store for inspection. We believe in providing a personal touch to our services, which is why we often cannot quote prices online as every repair is different.

Can I try before I buy?

Absolutely. We have the biggest range of optical gear and metal detectors in the country, and you can try them at our Auckland showroom. Pop in any time during opening hours, or get in touch to let us know you're coming.

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Are your products covered by official NZ warranties?

Of course. We don't deal in parallel imported products, so you have the peace of mind of the manufacturer's full warranty period. Since we deal with locals, it's often fast to get your product repaired or replaced.

Still Have Questions?

If you didn't find the answer you were looking for, our team is happy to help.