Shipping Policy
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap');
/* ===== Jacobs Digital — Shipping Policy =====
All styles are scoped under .jd-policy so this block can be pasted
into a Shopify page without affecting the rest of the theme. */
.jd-policy {
--accent: #f77713;
--accent-tint: #fef7f1;
--ink: #1a1a1a;
--body: #444444;
--muted: #888888;
--line: #e8e8e8;
--subtle: #fafafa;
font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
color: var(--body);
line-height: 1.7;
max-width: 800px;
margin: 40px auto;
padding: 56px 56px 48px;
background: #ffffff;
border: 1px solid var(--line);
border-radius: 12px;
box-shadow: 0 1px 3px rgba(0,0,0,0.04);
-webkit-font-smoothing: antialiased;
box-sizing: border-box;
}
.jd-policy *, .jd-policy *::before, .jd-policy *::after { box-sizing: border-box; }
/* Title */
.jd-policy__eyebrow {
font-size: 12px;
font-weight: 600;
letter-spacing: 2px;
text-transform: uppercase;
color: var(--accent);
margin: 0 0 12px;
}
.jd-policy__title {
font-size: 34px;
font-weight: 700;
letter-spacing: -0.5px;
color: var(--ink);
line-height: 1.15;
margin: 0 0 8px;
}
.jd-policy__rule {
width: 48px;
height: 4px;
background: var(--accent);
border-radius: 2px;
margin: 20px 0 28px;
}
/* Headings */
.jd-policy h2 {
font-size: 21px;
font-weight: 600;
letter-spacing: -0.2px;
color: var(--ink);
line-height: 1.3;
margin: 0 0 14px;
}
.jd-policy h2::before {
content: "";
display: inline-block;
width: 7px;
height: 7px;
background: var(--accent);
border-radius: 50%;
margin-right: 11px;
vertical-align: middle;
position: relative;
top: -2px;
}
/* Body text */
.jd-policy p {
font-size: 15px;
color: var(--body);
margin: 0 0 16px;
}
.jd-policy p:last-child { margin-bottom: 0; }
/* Emphasis + links */
.jd-policy em { font-style: italic; color: var(--ink); }
.jd-policy strong { color: var(--ink); font-weight: 600; }
.jd-policy a { color: var(--accent); text-decoration: none; font-weight: 500; }
.jd-policy a:hover { text-decoration: underline; }
/* At-a-glance hero card */
.jd-glance {
background: var(--accent-tint);
border-left: 4px solid var(--accent);
border-radius: 0 8px 8px 0;
padding: 20px 26px;
font-size: 15px;
color: var(--body);
margin: 0 0 36px;
}
.jd-glance strong { color: var(--ink); font-weight: 700; }
/* Note box */
.jd-note {
background: var(--subtle);
border-left: 3px solid #d4d4d4;
border-radius: 0 6px 6px 0;
padding: 14px 20px;
font-size: 14px;
color: #555;
margin: 0 0 16px;
}
.jd-note strong { color: var(--ink); font-weight: 600; }
/* Dividers between sections */
.jd-divider {
border: none;
border-top: 1px solid var(--line);
margin: 40px 0;
}
/* Table */
.jd-table-wrap { overflow-x: auto; margin: 4px 0 0; -webkit-overflow-scrolling: touch; }
.jd-policy table {
width: 100%;
border-collapse: collapse;
border: 1px solid var(--line);
border-radius: 8px;
overflow: hidden;
font-size: 14px;
min-width: 420px;
}
.jd-policy thead th {
background: var(--subtle);
color: var(--ink);
text-align: left;
font-weight: 600;
font-size: 12px;
letter-spacing: 0.5px;
text-transform: uppercase;
padding: 13px 18px;
border-bottom: 2px solid var(--accent);
}
.jd-policy tbody td {
padding: 14px 18px;
color: var(--body);
border-bottom: 1px solid var(--line);
vertical-align: top;
}
.jd-policy tbody tr:last-child td { border-bottom: none; }
.jd-policy tbody tr:nth-child(even) td { background: #fcfcfc; }
.jd-policy tbody td:first-child { font-weight: 500; color: var(--ink); }
/* Contact card */
.jd-contact {
background: var(--accent-tint);
border: 1px solid #f7d9bf;
border-radius: 10px;
padding: 22px 26px;
font-size: 15px;
line-height: 2;
color: var(--body);
margin-top: 4px;
}
.jd-contact strong { color: var(--ink); font-weight: 600; display: inline-block; min-width: 78px; }
/* Responsive */
@media screen and (max-width: 640px) {
.jd-policy { margin: 0; padding: 32px 22px 36px; border-radius: 0; border-left: none; border-right: none; }
.jd-policy__title { font-size: 27px; }
.jd-policy h2 { font-size: 19px; }
.jd-glance { padding: 18px 20px; }
.jd-contact strong { min-width: 0; display: block; margin-top: 6px; }
}
Jacobs Digital
Shipping Policy
At a Glance: Most New Zealand orders are processed and dispatched within 1–2 business days. All shipments are insured, tracked, and require a signature on delivery. International shipping is available via FedEx, and any import duties, taxes, and customs clearance fees charged by the destination country are calculated and displayed at checkout – no hidden costs.
Order Processing
Orders are processed Monday to Friday, excluding public holidays. Orders placed before 2:00 PM (NZST) on a business day are typically dispatched the same day. Orders placed after this time, or on weekends and public holidays, will be processed the next business day.
You'll receive an order confirmation email once your order is placed. Please note this confirms receipt of your order – a separate shipping confirmation with tracking details will follow once your order has been dispatched.
During peak periods (such as Black Friday, Christmas, or major sales), processing times may take an additional 1–2 business days.
New Zealand Delivery
We ship with trusted courier partners across New Zealand. A signature is required on delivery for your security. Shipping fees are calculated at checkout based on destination, size, and weight. All shipments include insurance to protect against loss, theft, or damage in transit.
| Destination |
Estimated Delivery |
| Auckland Metro |
1–2 business days |
| Other Major Centres |
2–3 business days |
| Rural Addresses |
3–5 business days |
These are estimates only and may vary due to courier volumes, weather, or other factors outside our control.
Click & Collect
You can choose to collect your order from our Auckland store. You'll receive an email when your order is ready for pickup. Please bring photo ID and your order confirmation.
Jacobs Digital
9 Mokoia Road, Birkenhead
Auckland 0626, New Zealand
International Delivery
We ship internationally via FedEx. Shipping estimates are available on our product pages and Cart page for the countries we are currently shipping to. For other international destinations please contact us.
For your convenience, any applicable import duties, taxes, and customs clearance fees will be calculated and displayed at checkout. These charges are set by the destination country, vary by location. Shipping costs and estimated delivery times are calculated automatically at checkout based on your destination and the items in your cart.
Get an International Quote →
Shipping Restrictions
Some products may have shipping restrictions due to size, weight, battery content, or manufacturer agreements. If a product cannot be shipped to your location, we'll contact you to discuss alternatives. We are unable to ship to PO Box addresses.
Order Tracking
Once your order ships, you'll receive a tracking number by email. You can use this to follow your delivery through the courier's website. If you haven't received tracking information within 3 business days of placing your order, please contact us.
Damaged or Missing Items
If your order arrives damaged, please contact us within 48 hours and we'll take care of it. Keep the item and all packaging exactly as received. Do not return or send damaged items to us directly – the courier company is required to uplift damaged-in-transit items from your address to process the claim. This does not affect any rights you may have under the Consumer Guarantees Act 1993.
If your order hasn't arrived within the expected timeframe, get in touch and we'll investigate with the courier on your behalf.
Your Rights Under NZ Law
Your purchase is protected by the Consumer Guarantees Act 1993. Products must be of acceptable quality, match their description, and be delivered within a reasonable time. If something goes wrong, you're entitled to a remedy such as a repair, replacement, or refund depending on the nature of the issue.
For full details, please see our Refund and Exchange Policy.
Unexpected Delays
While we make every effort to deliver on time, occasional delays may occur due to weather, courier disruptions, peak demand, incorrect address details, or other circumstances beyond our control. We'll do our best to keep you informed if your order is affected.
Contact
Questions about shipping, or need a hand with a specific order? Get in touch and we'll be happy to help – please have your order number ready.
