The service from Jacobs Digital was exceptional! The item was well boxed and arrived in a couple of days. The 250p is a really good piece of kit. There are a few exceptions, but the end result is breath taking. The scope is manageable by a single person. The Goto is good and the optics are crystal clear. I got rid of the secondary adjustment grub screws as they are a ****** idea from a manufacturer trying to reduce costs. Trying to adjust screws with an allen key while watching the mirror alignment is not simple. Bobs Knobs are the answer. I would recommend retailers replace these prior to selling even if they have to put the price up a bit. I would also recommend a shroud as there is the danger of dropping eyepieces etc into the tube if you are not very careful. The other thing I do not like is the manual movement of the scope. If I want a quick look around the sky without setting up the battery, there is no clutches to adjust the pressure and trying to move the scope by hand is frustrating due to friction. The pressure required in moving it seems to either undershoot or overshoot the target. Using the Keypad on the handset is really the only option for final adjustment. The 250p has built in WIFI, so you can use your phone and a Synscan app to control the scope, This works great and also has the advantage of diagonal arrow keys, and the functions built into the app almost make the hand set redundant (you have to use either the App, or the hand-set, you can not have both together). If you are looking for a scope that gives great views and don't mind using the Goto function as the primary mode of moving, you can not go past this scope.