This was my first experience with Jacobs Digital. I was a bit hesitant buying expensive binoculars on line. But, any enquiries on line to their sales were promptly replied with polite and detailed comments on any issues. I asked for an opinion on alternative binoculars which was given. I selected Nikon PROSAff 5 12 x 50. I am very pleased with the product and service. The binoculars arrived by courier adequately packed and must importantly were tracked requiring a signature. It is difficult to raise an adverse comment about this Company. It is 5 star service providing top line products competively priced.